The 12 key customer service metrics and KPIs you should care about This AI can create a detailed strategy with all the steps to take to reach your goals. While we recommend a general target occupancy rate of 75-85%, the ideal percentage for your team will differ depending on employee bandwidth and budget. Simply put, occupancy helps managers determine if their agents are too busy or not busy enough. However, each […]

ChatGPT in hospitality could attract and manage customers Instead of doing it manually, let a computer tool go through the user reviews on dozens of websites. With the use of machine learning, a branch of artificial intelligence, you may evaluate the vast amount of data from a variety of internet sources and gain insightful knowledge about the attitudes of your customers. A growing number of hotel companies are realizing that […]